If you have a blinking 'receive' or 'send', try rebooting the modem by disconnecting the power to the modem. Your modem should have several lights, a power light, a receive, a send, an online, and an activity light.
When modems are connected correctly they will have four green solid lights. Then one blinking activity light.
Exit all programs and shutdown your computer, wait momentarily and then restart.
Make sure coaxial cable is connected snugly to the back of your modem (clockwise rotation) and to wall faceplate (don't over tighten), Check that the ethernet or USB cable is securely connected to both modem and back of computer, and finally check that the power cord is plugged into the modem and the wall outlet.
If you have a snowy signal, CountryVision may be experiencing a plant issue that is effecting your cable modem's ability to get online.
If you need assistance from our Helpdesk via telephone, remember to always call with a time you will be at home. Have a telephone near your computer so we can walk you through steps to help troubleshoot and repair your problems.
Slow speeds can be caused by bad network cards, bad ethernet cable, poorly functioning computers, routers or poor cable line conditions. Poor speed can also be caused by viruses, adware or spyware. Make sure your windows updates are done and scan for spyware and adware. Routers are often a cause. Simply unplug and re-plug the router and change pass codes.
If you have any questions or concerns regarding this please feel free to contact us at (541) 998-7924 or email to firstname.lastname@example.org
There are basically 2 types of firewalls:
Software or Hardware. Some software versions are Norton, MCAFEE, Zone Alarm and Black ICE. Hardware versions are usually in the form of a router, which will act as a firewall device and a hub for multiple computers. Firewalls take a public IP address and translate it into a private IP address. By making this transition, the firewall protects the internal network from outside access. This is also known as NAT (network address translation). The device can then be further configured to allow access into the network IE: Internet, or Email.
Firewalls can be configured to work with your cable modem connection, however, please be aware that Country Vision Cable does not support firewalls. If you have any issues after installing a firewall, Country Vision will recommend the following options:
Windows XP comes with built-in firewall software that is turned off by default when you create a network connection. Firewalls are designed to protect your computer by closing unnecessary network openings, or ports, on your system that hackers or viruses might use to enter your system. However, some programs need to use these openings in order to work properly. If you install any software that uses the Internet that doesn't seem to be working, check to see if a firewall is turned on.
To turn off the Windows XP firewall, do the following:
Connecting your Macintosh computer to Country Vision Cable.
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